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Job Type:
Compensation: $13.00-14.00 per hour

Job Description

No sales! No outbound calls! No late nights!

Riverside is looking for additional members to join a local company in Illinois’ inbound call center family as a Customer Service Representative!

As a vital member of the call center, your responsibilities will include, but are not limited to:
• Providing an efficient and high quality experience for our customers.
• Utilizing resources and leading edge technology tools to assist customers with questions, as well as to stay up-to-date on program information.
• Meeting and exceeding performance standards set forth by the company and their clients.
• Partnering with your Supervisor to identify and initiate areas of opportunity for professional development and personal growth.
• Taking ownership of a customer’s issue as your own and creating positive solutions that benefit both the customer and our clients.
• Documenting complete and accurate information for each customer call.

Job Requirements

• Customer-focused, energetic attitude; desire to provide exceptional customer service each and every time. • Willingness to and accountable for resolving customer concerns. • Ability to uphold a professional demeanor in difficult situations. • Ability to adapt and excel in a fast-paced, ever-changing, challenging environment. • Intermediate computer and keyboarding skills; ability to navigate multiple screens and enter data while assisting the customer. • High school diploma or equivalent To be considered for these openings, APPLY TODAY! All positions are contingent upon successful completion of a drug & background screen. LET TODAY BE THE START OF SOMETHING NEW